Twilio AI Searchlight 2026 · Track 1

SahAIbat

An AI health companion for rural Indonesia — living inside the one app every family already has: WhatsApp.

BY VIANTRA · 11679210 CANADA INC.
ONE +62 WHATSAPP NUMBER · LIVE IN PRODUCTION
EASTERN INDONESIA · NUSA TENGGARA TIMUR
The gap we close

Care that can't reach the village reaches the phone.

1.4M
volunteer community health workers run Indonesia's village health posts — most with no digital tools.
hours
from the nearest clinic for rural mothers in Nusa Tenggara Timur, where we deploy.
~90%
smartphone reach via WhatsApp — the channel families already trust and use daily.
A pregnant mother shouldn't need an app store, a data plan, or a clinic visit to ask "is this swelling normal?" — she should just send a message.
How it works · live conversation

Meet Kasih — clinical safety, in plain Bahasa, over WhatsApp.

K
Kasih · SahAIbat
online
Halo, saya dapat nomor ini dari kader Posyandu12:36
Halo! Saya Kasih, teman kesehatanmu dari SahAIbat. Boleh aku simpan percakapan kita agar bisa melayanimu lebih baik? Ketik YA untuk lanjut.12:36
YA12:36
Saya sedang hamil, kira-kira 7 bulan12:37
Selamat ya! Kasih bisa menemani perjalanan hamilmu — mengingatkan jadwal periksa, tablet Fe, dan hal penting lainnya.12:37
Kaki saya sering bengkak, apakah normal?12:38
Bengkak di kaki saat hamil 7 bulan umum terjadi. Yang penting: bengkaknya di kaki saja, atau ada di wajah dan tangan juga?12:38
Tekanan darah saya kemarin 130/8512:39
Tensi 130/85 sedikit lebih tinggi dari normal — masih dalam pantauan. Berapa kali kamu sudah periksa ke bidan sejak hamil?12:39
AI
An LLM agent that listens, not a menu tree
Claude-powered conversation in Bahasa Indonesia — the mother types naturally, Kasih responds with warmth and context.
⚑
Danger-sign aware
Swelling in face + hands and elevated BP are preeclampsia signals. Kasih probes for them automatically, grounded in clinical rules — never inventing a diagnosis.
↺
A companion across the whole journey
Pregnancy → birth → child growth → immunization reminders. One number, one relationship, sustained over time.
⤴
Closes the loop to a human
Risk signals surface on a community health-worker dashboard, so no mother is ever alone with her questions.
The product ecosystem

Six surfaces, one backbone.

Every product runs on the same shared backend and the same +62 Twilio WhatsApp number — built for villages with thin connectivity and shared phones.

Conversational AI · WhatsApp Kasih Maternal & adolescent companion. Guides mothers through pregnancy, postpartum, and child growth — with depression screening and gentle escalation. Twilio WhatsApp · Claude
Triage · WhatsApp Kader WhatsApp Health workers send a patient snapshot; a deterministic engine returns risk level and next steps in seconds. Zero per-message AI cost on the safety path. Twilio WhatsApp · rules engine
Midwife · WhatsApp Bidan ANC / PNC Midwives log antenatal and postnatal visits over WhatsApp, scored on a 10-point quality checklist (T1–T10) — turning every visit into structured, reviewable data. Twilio WhatsApp · quality scoring
Offline-first Kader App A field app with 25 health modules that works with no signal — queuing visits locally and syncing when a bar of service appears. PWA · offline sync
Programme dashboard NGO Dashboard Live view of cases, child growth, maternal outcomes, and screening alerts — so partner NGOs can act on what's happening in the field. Real-time · partner-scoped
Clinical review Reviewer view Nurses and doctors see the full evidence behind each case — vitals, danger signs, ANC/PNC quality scores — and confirm or escalate the plan. Role-scoped · human-in-loop
Why Twilio sits at the center

Message in, care out — in under a second.

👩🏽
Mother / Kader
sends WhatsApp message
→
✦
Twilio
WhatsApp Business API
→
🧠
SahAIbat engine
rules-first triage + Claude
→
⤺
Reply + dashboard
guidance to her, signal to a human
No app to install
WhatsApp is already on the phone. Adoption cost is effectively zero — the highest-leverage channel in rural Indonesia.
Safe by design
A deterministic clinical engine is the source of truth. AI rewrites for warmth and language; it never sets risk or dosing.
Built to scale cheaply
User-initiated WhatsApp keeps messaging free, and the triage path runs at zero AI cost — so impact grows faster than spend.
The difference it makes

From a question in the dark to care in the open.

Earlier warning signs
Preeclampsia, severe malnutrition, and newborn danger signs get flagged in a conversation that would otherwise never reach a clinician.
Maternal mental health, finally visible
Conversational postpartum depression screening reaches mothers who would never fill out a form — and escalates when it matters.
Health workers, amplified
Volunteer Kaders get a second brain in their pocket — turning a snapshot into a risk level and a clear next step.
Deployed, not theoretical
Live with NGO field partners across Nusa Tenggara Timur, with a Papua pilot — real conversations, real villages, today.
"She shouldn't need a clinic visit to ask if the swelling is normal. Now she just sends a message — and someone, and something, is listening."
— THE DESIGN PRINCIPLE BEHIND KASIH
What we'd build with Twilio

We've proven the channel. Now we scale the reach.

Scale WhatsApp volume
From pilot villages toward Indonesia's 1.4M community health workers — Twilio is the rails that gets us there.
Deeper conversational AI
Voice notes and richer AI agents so mothers who can't type can still talk to Kasih.
A model that travels
A WhatsApp-native maternal-health playbook ready to replicate across low-resource regions.
VIANTRA · SahAIbat  ·  built on Twilio WhatsApp + Claude
01 / 07
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